Refund & Return Policy
Effective date: October 2, 2026. This policy applies to orders shipped to United States addresses. Contact us at info@crowndiamondavenue.com with your order number and we'll help.
You are entitled to a written copy of this refund policy on request. Email info@crowndiamondavenue.com and we will send it to you.
A. Damaged, defective or incorrect items
Visible on arrival: Damaged items, missing pieces, or incorrect items should be reported within 14 calendar days of delivery. Photos or video may be requested to help us investigate.
Defects discovered later: If you discover a defect that could not reasonably have been identified at delivery, contact us within a reasonable time after you discover it. We will review it under any warranty stated for the product and your rights under applicable law.
Once a claim is approved, we will provide a repair, replacement or refund, and where a return is required we cover or reimburse reasonable return postage. Damage to the outer shipping box alone, with the jewelry intact, is not a product defect.
Nothing in this policy limits any rights you may have under applicable law, including applicable implied warranties.
B. 30-Day Returns — only on products marked "30-Day Returns"
Products marked 30-Day Returns on their product page can be returned for a change of mind within 30 days of delivery. The item must be unworn, unused and in its original condition, with its original packaging and any documentation it came with. Email us before sending anything back; we will reply with a return authorization and the return address. Returns sent without authorization cannot be accepted.
C. Final Sale
Products marked Final Sale — No Change-of-Mind Returns cannot be returned simply because you changed your mind. Final Sale does not remove your rights relating to damaged, defective, incorrect or otherwise legally protected claims; section A still applies.
D. Custom, personalized, engraved and made-to-order items
These items are generally Final Sale unless the product page states otherwise or applicable law provides otherwise, and they may not be cancellable once production or customization has begun.
E. Ring sizing and eternity rings
Please check your size with our size guide before ordering; selecting the correct size is your responsibility unless we made an error. Some eternity and full-band rings are designated Final Sale because they cannot be resized — check the product page before purchasing. Resized, altered, engraved, repaired or otherwise modified products may become ineligible for return.
F. Certificates and documentation
Where a product is supplied with a certificate, grading report or other documentation, it should be returned with the item when a return is authorized. Missing certificates or documentation may affect eligibility for a return or refund where those documents were supplied as part of the product.
G. Return shipping
- Approved change-of-mind returns: the customer pays return shipping and must use a tracked service.
- Returns valued over $500: must be insured for their full value and sent with signature confirmation.
- Keep your postage receipt and tracking number.
- Approved damaged, defective or incorrect-item claims where a return is required: we cover or reimburse reasonable return postage.
- We do not charge restocking fees.
H. Refund processing
We process approved refunds to your original payment method within 5 business days after receiving and approving the returned merchandise, or after approving a claim where no physical return is required. Your payment provider may take additional time to post the refund.
I. Warranty and manufacturing defects
Defects present on arrival are covered under section A. Warranty coverage varies by product: some products, mainly fine jewelry, carry a manufacturer warranty, and where one applies its length and coverage are identified on the product page or in the accompanying documentation and will be honored under those terms. Warranties do not cover normal wear, plating wear, accidental damage, damage from water, chemicals or perfume, or work by third parties.
J. Lost or delivered-but-not-received packages
Please see our Shipping Policy. Contact us promptly; we will investigate and, once a shipment is confirmed lost, work with you on an appropriate replacement or refund, subject to the circumstances and applicable law.
K. Order cancellations
You may request cancellation before your order is dispatched; contact us as soon as possible after placing the order. Cancellation cannot be guaranteed once processing or production has begun. Custom, personalized, engraved or made-to-order products may not be cancellable once production or customization has begun, except where required by applicable law. Once an order has shipped it cannot be cancelled; an eligible product may instead be handled under this return policy.
If your order is delayed, see "Delayed orders" in our Shipping Policy.
L. United States orders only
We currently ship to, and accept returns from, addresses in the United States only.