Shipping Policy

Effective date: October 2, 2026

Where we ship

Crown Diamond Avenue currently ships to United States addresses only. We do not currently offer shipping to Canada or any other country.

Order processing

Orders are processed after payment has been successfully received. Processing time varies by product; the estimate shown on the product page is the primary estimate. Some fine-jewelry products may need additional processing time because they are made, prepared, inspected or shipped specifically for your order.

Shipping time

Estimated delivery dates are estimates, not guarantees. Actual delivery time can vary because of:

  • carrier delays;
  • weather;
  • holidays;
  • address issues;
  • carrier operating conditions;
  • security or delivery requirements; and
  • circumstances outside our control.

Where available, tracking information is provided by email after your order has shipped.

Delayed orders

If we cannot ship your order within the time shown on the product page (or, where no time is shown, within 30 days of your order), we will email you before that time with a revised shipping date and the option to cancel for a full refund.

  • If the new delay is 30 days or less and you don't reply, we'll treat that as agreement to wait.
  • If the delay is longer than 30 days, or we can't give a date, we will cancel your order and refund you unless you tell us you'd like to wait.
  • Refunds for cancelled orders are processed within 7 business days; card refunds then appear according to your card issuer's billing cycle.

Shipping address

We accept orders only for valid United States delivery addresses. You are responsible for providing an accurate and complete shipping address. If an incorrect address is provided and the carrier cannot deliver or return the package, we may be unable to recover the shipping or related costs.

Multiple products in one order

Products in one order may ship separately, so you may receive multiple packages and separate tracking numbers. This does not necessarily mean that an item is missing.

Signature and secure delivery

Certain high-value jewelry orders may require signature confirmation or other delivery-security measures. Where required, the shipping method or your order communication will say so.

Lost or delayed packages

If your order does not arrive within the expected delivery period, contact us so we can investigate. If tracking shows the package as delivered but you cannot locate it, contact us promptly. We may ask you to:

  • verify the shipping address;
  • check with household members or building management;
  • contact the carrier; or
  • cooperate with a carrier investigation.

For certain carriers, we may need a carrier non-delivery determination before a delivered shipment can be treated as officially lost. Once a shipment is confirmed lost, we will work with you to provide an appropriate replacement or refund, subject to the circumstances of the order and applicable law.

Address changes

Contact us immediately if you need to correct a shipping address. We cannot guarantee that an address can be changed after an order has been processed or shipped.

International shipping

We do not currently ship internationally. We ship to United States addresses only.

Questions? Email info@crowndiamondavenue.com.